30 Day Money-Back Guarantee

At FREND, we stand behind the quality of everything we offer and want you to feel completely confident shopping with us. That’s why every eligible purchase is backed by our 30-Day Money Back Guarantee.

If you’re not fully satisfied with your order for any reason, you may request a return within 30 days of receiving your item for a refund, subject to the conditions below.

Our goal is simple: a smooth, transparent, and stress-free experience from checkout to delivery—and beyond.

Eligibility for Returns

To qualify for a return under our 30-Day Money Back Guarantee, your item must meet the following requirements:

  • The return request must be submitted within 30 days of the delivery date
  • The item must be in unused, original condition
  • The item must include all original packaging, tags, and accessories (if applicable)
  • Proof of purchase (order confirmation or receipt) is required

Certain items may not be eligible for return, including:

  • Final sale or clearance items (if marked as non-returnable)
  • Digital downloads or downloadable products
  • Items damaged due to misuse, neglect, or improper handling

How to Request a Return

We’ve made the return process as straightforward as possible.

To initiate a return:

  1. Contact our support team at support@shopfrend.com
  2. Include your order number and reason for return
  3. Our team will review your request and provide return instructions
  4. Once approved, ship the item back to the provided return address

Please do not send items back without authorization, as this may delay or void your refund.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
  • Shipping costs (if applicable) are generally non-refundable unless the return is due to our error (wrong item, defective product, etc.)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will prioritize your case and ensure a resolution as quickly as possible, which may include a replacement or full refund at no additional cost to you.

Exchanges

At this time, we primarily process returns for refund. If you would like a different item, we recommend placing a new order once your return is approved.

Our Commitment

At FREND, we’re more than just a store—we’re committed to making your experience simple, reliable, and enjoyable. Our 30-Day Money Back Guarantee reflects our confidence in what we offer and our dedication to your satisfaction.

If something isn’t right, we’ll do our best to make it right.

Need Help?

If you have any questions about returns or refunds, our support team is here to help:

📧 support@shopfrend.com

We typically respond within 24–48 hours on business days.