Shipping and Returns

At FREND, we know that once you place an order, you’re not just waiting for a package—you’re waiting for something you were excited enough to buy in the first place.

That’s why we’ve designed our shipping and returns experience to be as simple, transparent, and stress-free as possible.

No confusion. No fine print games. Just clear expectations and dependable support.

Shipping Policy

Order Processing Time

All orders are carefully processed within 1–2 business days after purchase.

During high-demand periods, processing may take slightly longer, but we always work to get your order moving as quickly as possible.

Once your order has been processed, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

Shipping Times

After processing, estimated delivery times are:

  • United States: 3-5 business days
  • International Orders: 6-10 business days (depending on destination)

Please note that these are estimated timeframes. While most orders arrive within the expected window, delays can occasionally occur due to customs, carrier issues, or peak seasonal demand.

We appreciate your patience—and we always ensure your order is fully trackable from our warehouse to your doorstep.

Tracking Your Order

As soon as your order ships, you’ll receive a tracking number via email.

You can use this to monitor your shipment in real time. If you ever have questions about your tracking status, our support team is always here to help.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

We occasionally offer promotional shipping rates or free shipping offers, which will always be clearly displayed at checkout when available.

Incorrect Address Disclaimer

Please ensure your shipping information is accurate at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you realize there is an error, contact us as soon as possible at support@shopfrend.com, and we will do our best to assist before the order is dispatched.

Returns & Refunds

We want you to feel confident every time you shop with FREND. If something isn’t quite right, we’ve made our returns process simple and fair.

All eligible purchases are covered by our 30-Day Money Back Guarantee.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in original condition
  • All original packaging and components must be included
  • Proof of purchase is required

Once approved, we’ll guide you through the return process step by step.